Overview
At Apocalypze, we strive to provide our customers with high-quality that meets their needs and expectations. If for any reason you are not satisfied with your purchase, we offer the following refund policy:
You may start a return claim on any unused, unworn, and undamaged item(s) within 15 days of delivery for a refund. Please note that the original shipping charges are non-refundable, and you will be responsible for the cost of return shipping and restocking (if any).
To initiate a return, please email us at customerservice@apocalypze.com, please ensure the email contains the following details:
- – Order number
- – Purchase date
- – Email used for the purchase
- – Total Amount Paid at our site.
- – Reason for the return
Our returns team will review your request and provide you with further instructions on how to proceed.
Please note that items purchased from Apocalypze through third-party retailers (if active), such as Amazon or eBay, must be returned to the respective retailer in accordance with their own refund policies.
“By processing any purchase transaction on this website you are accepting this Refund & Returns Policy”
Thank you for choosing Apocalypze for your wear needs. We are committed to providing our customers with exceptional service, and we appreciate your business.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection details of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@apocalypze.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded unless approved via email before processing a claim.
Exchanges
We only replace items if they are defective or damaged at the time of receipt. If you need to exchange it for the same item, send us an email at customerservice@apocalypze.com, we will process your request and advise where to send the item.
Shipping returns
To return your product, follow the indications above before you mail anything back, note that the mailing address from where you received the item(s) may be different from the returns address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a exchange due to a defective approved item, the cost of return shipping will be absorbed by Apocalypze. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item on time or at all.
Need help?
Contact us at customerservice@apocalypze.com for questions related to refunds and returns.